Terms of trade

These terms apply to all quotes, orders and work by Label Engraving Perth (ABN 51 775 950 673), Perth, Western Australia.

1. Quotes and prices

• Prices are in Australian dollars. We are not registered for GST, so no GST is charged.
• Prices shown online are estimates. The final price is confirmed on your quote or invoice before engraving.
• Quotes are valid for 30 days.

2. Your wording, sizes and approval

• You are responsible for the wording, sizes, colours and quantities you give us, and for making sure the labels suit your installation and any standards or specifications that apply to it.
• We engrave to your schedule, drawings or our measurements. Where we can, we flag anything that looks wrong, but we cannot check your installation design.
• Where we send a proof or confirmation, engraving goes ahead once you approve it.

3. Site visits

Site visits in Perth metro are quoted separately. Measurements we take are used only for your job.

4. Materials

• Labels are rotary engraved two-layer laminate, square edged. Our stock is 1.6 mm in white/black, red/white and yellow/black.
• Other colours and thicknesses are available on request. On some jobs the material can cost extra, depending on the material, and can add business days. We tell you before we engrave. On-screen colours are approximate.
• Drill marks are free.

5. Turnaround and delivery

• Engraved the same or next business day after payment (approved accounts: after your order is approved). Posted within 2 to 3 business days of your order. Delivery times after posting are set by the carrier and are estimates only.
• Pickup in Perth is by arrangement. Perth metro delivery is quoted with your order.
• Responsibility for the goods passes to you on delivery or pickup.

6. Payment

• New customers pay by EFT before we engrave and order material. Returning customers with an approved account are invoiced on 14-day terms.
• Turnaround starts when payment arrives, unless we have agreed otherwise in writing.
• We may pause work on new orders while an account is overdue.

6a. Discounts and accounts

• Bulk discounts (15+ labels 5%, 25+ labels 10%, 40+ labels 15%) apply to the number of labels in a single order.
• The first-order discount (30% off, up to $100) is for a business's first order through a website account, once per ABN. It is not combined with bulk discounts.
• Accounts need a valid, active ABN. We may decline or remove a discount where an account duplicates another business or the details are not genuine.

7. Changes and cancellations

You can change or cancel an order free of charge until engraving starts. After that, labels already engraved are charged.

8. Faults, errors and returns

• Labels are custom made, so we do not offer refunds for change of mind or for wording you supplied or approved.
• If a label does not match what you approved, or is faulty, please tell us within 14 days of delivery and we will remake it free of charge.
• Nothing in these terms excludes your rights under the Australian Consumer Law.

9. Liability

To the extent the law allows, our liability for any order is limited to remaking the labels or refunding what you paid for them, and we are not liable for indirect or consequential loss.

10. Confidentiality and artwork

• Drawings, schedules and site details you send us are used only for your job and are not shared or shown publicly.
• We only publish photos of your labels with your permission.
• You confirm you have the right to use any logos or artwork you send us.

11. General

These terms are governed by the laws of Western Australia. See also our privacy policy.